Privacy Policy
Last Updated: March 22, 2025

At Twin Cities Shuttle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, twincitiesshuttle.com, and our booking services, including any integrations with third-party platforms such as Facebook (“Service”). By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect
We may collect the following types of information when you use our Service:

• Personal Information: When you make a booking, we collect information such as your name, email address, phone number, and payment details (processed securely via Stripe, our third-party payment processor).
• Account Information: If you create an account or use third-party login services (e.g., Facebook Login), we may collect your username, email address, and any profile information provided by the third-party platform.
• Usage Data: We collect information about how you interact with our Service, such as your IP address, browser type, device information, and pages visited. This data may be collected using cookies or similar technologies.
• Third-Party Data: If you use Facebook Login or other third-party integrations, we may collect data as permitted by your settings on those platforms, such as your Facebook profile information.

2. How We Use Your Information
We use the information we collect for the following purposes:

• To process and confirm your bookings, including sending you booking confirmations and updates.
• To process payments securely through Stripe, our third-party payment processor.
• To provide and improve our Service, including troubleshooting issues and analyzing usage trends.
• To communicate with you, such as responding to your inquiries or sending you service-related notifications.
• To comply with legal obligations, such as maintaining records for tax purposes or responding to legal requests.
• If you use Facebook Login, to authenticate your identity and provide a seamless login experience.

3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: We share your information with third-party service providers who help us operate our Service, such as Stripe for payment processing and Bookly for booking management. These providers are contractually obligated to protect your information.
• With Third-Party Platforms: If you use Facebook Login, we may share limited information with Facebook as necessary to authenticate your login, in accordance with Facebook’s policies.
• For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
• Business Transfers: If Twin Cities Shuttle is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us remember your preferences, analyze site usage, and deliver personalized content.

• You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Service.

5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions (e.g., we may need to retain data for legal compliance).
• Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails.
  To exercise these rights, please contact us at the email address provided below.

7. Third-Party Links and Services
Our Service may contain links to third-party websites or services, such as Stripe and Facebook. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing your information.

8. Children’s Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

9. International Data Transfers
Twin Cities Shuttle is based in the United States. If you access our Service from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction. By using our Service, you consent to this transfer.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated Privacy Policy will be posted on this page with a revised “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@twincitiesshuttle.com
• Address: Twin Cities Shuttle, Northfield, Minnesota, USA

12. Data Protection Officer (For EU Users)
If you are located in the European Union and have concerns about how your data is processed, you can contact our Data Protection Officer at:

• Email: info@twincitiesshuttle.com