Terms of Service

Last Updated: August 15, 2026

Welcome to Twin Cities Shuttle. These Terms of Service (“Terms”) govern your use of our website, twincitiesshuttle.com, our booking services, and related customer communications.

If you complete a booking, you agree to these Terms and to our Privacy Policy then in effect. The booking form states that agreement next to the Create booking button. That is how we form a booking contract with you.

These Terms also govern use of the public website. We may assert the site-use rules in these Terms against a visitor who had notice of them, or who should reasonably have noticed them. Visiting a public page, by itself, is not treated as the same as completing a booking. If you do not agree, do not complete a booking and do not use the website in a way these Terms restrict.

1. Use of Our Service

• Twin Cities Shuttle provides shuttle transportation booking services through our website and related customer-service channels.
• You must be at least 18 years old to make a booking through our website.
• You agree to provide accurate, current, and complete information when making a booking, including passenger, pickup, drop-off, contact, and payment information.
• You agree to use our website and services only for lawful purposes and not to misuse, interfere with, or attempt to disrupt our website, booking system, communications, or services.

2. Bookings, Availability, and Service Changes

• All bookings are subject to availability and confirmation by Twin Cities Shuttle.
• Pickup times, travel times, and arrival estimates may be affected by traffic, weather, road conditions, customer delays, airport conditions, vehicle availability, and other operational factors.
• We may contact you about your booking using the contact information you provide, including by phone, email, or SMS if you have opted in to receive text messages.
• We reserve the right to refuse, reschedule, or cancel bookings where necessary, including for safety, operational, payment, suspected fraud, inaccurate information, or service-availability reasons.

3. Payments

• Payments may be processed online through a third-party payment processor such as Stripe or may be collected through other payment methods offered at the time of booking.
• By making an online payment, you agree to the applicable payment processor’s terms and policies. Stripe’s terms are available at https://stripe.com/legal.
• You are responsible for providing accurate payment information and for any charges associated with your booking.
• If a payment fails, is disputed, or is reversed, we may cancel or suspend the related booking unless another approved payment arrangement is made.

4. Cancellations, Refunds, and No-Shows

• Cancellations, refunds, rescheduling, and no-shows are subject to the cancellation or refund policy provided during booking or communicated by Twin Cities Shuttle.
• If you need to cancel or change a booking, contact us as soon as possible at 507-602-2949 or kkincaid@twincitiesshuttle.com.
• Refund eligibility may depend on timing, service type, payment method, driver assignment, and other operational factors.

5. SMS Terms / Twin Cities Shuttle Booking Alerts

Program name: Twin Cities Shuttle Booking Alerts.

By opting in to receive SMS messages from Twin Cities Shuttle, you agree to receive transactional text messages related to your shuttle booking or customer-service request. Messages may include booking confirmations, pickup reminders, schedule updates, delay notices, driver-arrival updates, cancellation confirmations, and customer-service replies.

SMS messages are intended for transactional and customer-service purposes. This SMS program is not used for marketing, promotional offers, coupons, lead generation, third-party advertising, or unrelated promotional campaigns.

Message frequency: Message frequency varies based on your reservations and customer-service requests.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You can cancel SMS messages at any time by replying STOP. After you reply STOP, we may send a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Help: For help, reply HELP, call 507-602-2949, or email kkincaid@twincitiesshuttle.com.

Consent not required: SMS consent is not required to purchase shuttle service. If SMS consent is optional on a booking form, you may still complete your booking without agreeing to receive text messages, although we may need to contact you by another method for booking-related service issues.

Privacy: Your mobile phone number and SMS opt-in consent information will not be sold, shared, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. For more information, please see our Privacy Policy at https://twincitiesshuttle.com/privacy-policy/.

6. User Accounts and Third-Party Integrations

• If you create an account or use third-party login services to access our services, you are responsible for maintaining the confidentiality of your account information and for all activity under your account.
• You agree to notify us promptly of any unauthorized account use or suspected security issue.
• If you use third-party integrations, payment processors, maps, social platforms, or login services, your use of those services may also be governed by their own terms and privacy policies.

7. Privacy and Data Collection

• We collect and process personal information in accordance with our Privacy Policy, available at https://twincitiesshuttle.com/privacy-policy/.
• By using our website or booking services, you acknowledge that we may collect and use information as described in our Privacy Policy.

8. Customer Responsibilities

• You are responsible for providing accurate pickup, drop-off, contact, passenger, luggage, flight, timing, and payment information.
• You are responsible for being ready at the scheduled pickup time and location.
• You must notify us promptly if your travel plans, flight details, pickup location, passenger count, or contact information changes.
• You agree not to use our services for unlawful, unsafe, abusive, fraudulent, or disruptive purposes.

9. Limitation of Liability

• Our website, booking system, and communications are provided on an “as available” basis. We do not guarantee that the website or booking system will be uninterrupted, error-free, or available at all times.
• Transportation services may be affected by traffic, weather, road conditions, delays, vehicle availability, customer readiness, airport conditions, and other factors outside our control.
• To the fullest extent permitted by law, Twin Cities Shuttle is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, booking services, communications, or transportation services.
• To the fullest extent permitted by law, our total liability for any claim related to a booking will not exceed the amount you paid for the booking giving rise to the claim.

10. Intellectual property, software, and restricted information

10.1 What you may do. You may view public pages and use the booking flow to request legitimate shuttle transportation for yourself or a passenger you are authorized to book. We do not grant any other license.

10.2 Public site expression. The original text, photographs, logos, graphics, and similar materials on twincitiesshuttle.com are owned by Twin Cities Shuttle or its licensors. Except for ordinary viewing and booking, you may not copy, reproduce, republish, distribute, publicly display, modify, or make derivative works from that material without our prior written consent.

10.3 Trademarks. Twin Cities Shuttle names, logos, and brand identifiers may not be used in a way that is likely to cause confusion as to affiliation, connection, association, origin, sponsorship, or approval, except for truthful references that the law allows.

10.4 Software, data feeds, and systems. You may not, without our prior written authorization: (a) access non-public or access-controlled APIs, admin tools, operator interfaces, credentials, or server-side systems; (b) probe, scan, or overload the website or booking services except as the public pages invite for a normal booking; (c) circumvent or disable access controls, rate limits, authentication, or similar technical measures; or (d) use bots, scrapers, harvesters, or other automated means to extract, monitor, or reuse site content, booking data, prices, availability, or account information beyond ordinary search-engine indexing that respects robots.txt. Public booking endpoints used by our own booking pages to return a fare or availability result for a legitimate booking remain subject to 10.4(d); they are not treated as non-public under 10.4(a).

10.5 Confidential and trade-secret information. Non-public server-side implementation details, configurations, source, rules, and compilations that are not transmitted to the browser or returned through public interfaces — and that we take reasonable steps to keep secret — are confidential. You may not acquire that information by improper means, or use or disclose it, except with our express written consent. Fares, times, and other values returned through public booking interfaces, and information published on ordinary public pages or otherwise readily ascertainable by proper means, are not trade secrets merely because they come from our systems.

10.6 Notices and the limits of these Terms. A copyright line, robots.txt rule, header, comment, or “no license” statement is a notice. The contractual restrictions in this section do not convert public information into trade secrets or enlarge statutory copyright or trademark rights. They also do not create rights beyond applicable law.

10.7 Reservation. All rights not expressly granted are reserved. These Terms do not waive copyright, trademark, trade-secret, or other rights that exist independently of this page.

11. Third-Party Services and Links

• Our website or booking process may link to or use third-party services, including payment processors, booking tools, maps, social media platforms, communication providers, or other service providers.
• We are not responsible for the content, availability, terms, policies, or practices of third-party services.

12. Suspension or Termination

• We may suspend, refuse, or terminate access to our website, booking services, or transportation services if we believe these Terms have been violated or if doing so is necessary for safety, legal, operational, payment, fraud-prevention, or service-integrity reasons.
• You may stop using our website and services at any time.

13. Changes to These Terms

• We may update these Terms from time to time to reflect changes in our services, technology, operations, or legal requirements.
• The updated Terms will be posted on this page with a revised Last Updated date. That date is when the posted version takes effect.
• A booking completed after that date, by selecting Create booking after the notice on that action, is agreement to the Terms of Service and Privacy Policy then in effect, including the rules on site content and automated access.
• For visitors who do not complete a booking, we may still assert the updated site-use rules if they had notice of these Terms, or if the site made these Terms reasonably noticeable. Continued browsing after an update is posted is not, by itself, treated as the same as a booking agreement.

14. Governing Law

• These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law principles.
• Any disputes arising from these Terms, our website, bookings, communications, or services will be resolved in the state or federal courts located in Minnesota, unless applicable law requires otherwise.

15. Contact Information

If you have any questions about these Terms or our services, please contact us:

• Email: kkincaid@twincitiesshuttle.com
• Phone: 507-602-2949
• Address: Twin Cities Shuttle, 418 3rd St W, Northfield, MN 55057, United States