Northfield Shuttle to MSP, Rochester & Twin Cities | Taxi & Private Rides

Northfield Shuttle to MSP, Rochester & Twin Cities | Taxi & Private Rides

Terms of Service

Last Updated: May 2026

Welcome to Twin Cities Shuttle. These Terms of Service (“Terms”) govern your use of our website, twincitiesshuttle.com, our booking services, and related customer communications. By accessing our website, making a booking, or using our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Use of Our Service

  • Twin Cities Shuttle provides shuttle transportation booking services through our website and related customer-service channels.
  • You must be at least 18 years old to make a booking through our website.
  • You agree to provide accurate, current, and complete information when making a booking, including passenger, pickup, drop-off, contact, and payment information.
  • You agree to use our website and services only for lawful purposes and not to misuse, interfere with, or attempt to disrupt our website, booking system, communications, or services.

2. Bookings, Availability, and Service Changes

  • All bookings are subject to availability and confirmation by Twin Cities Shuttle.
  • Pickup times, travel times, and arrival estimates may be affected by traffic, weather, road conditions, customer delays, airport conditions, vehicle availability, and other operational factors.
  • We may contact you about your booking using the contact information you provide, including by phone, email, or SMS if you have opted in to receive text messages.
  • We reserve the right to refuse, reschedule, or cancel bookings where necessary, including for safety, operational, payment, suspected fraud, inaccurate information, or service-availability reasons.

3. Payments

  • Payments may be processed online through a third-party payment processor such as Stripe or may be collected through other payment methods offered at the time of booking.
  • By making an online payment, you agree to the applicable payment processor’s terms and policies. Stripe’s terms are available at https://stripe.com/legal.
  • You are responsible for providing accurate payment information and for any charges associated with your booking.
  • If a payment fails, is disputed, or is reversed, we may cancel or suspend the related booking unless another approved payment arrangement is made.

4. Cancellations, Refunds, and No-Shows

  • Cancellations, refunds, rescheduling, and no-shows are subject to the cancellation or refund policy provided during booking or communicated by Twin Cities Shuttle.
  • If you need to cancel or change a booking, contact us as soon as possible at 507-602-2949 or kkincaid@twincitiesshuttle.com.
  • Refund eligibility may depend on timing, service type, payment method, driver assignment, and other operational factors.

5. SMS Terms / Twin Cities Shuttle Booking Alerts

Program name: Twin Cities Shuttle Booking Alerts.

By opting in to receive SMS messages from Twin Cities Shuttle, you agree to receive transactional text messages related to your shuttle booking or customer-service request. Messages may include booking confirmations, pickup reminders, schedule updates, delay notices, driver-arrival updates, cancellation confirmations, and customer-service replies.

SMS messages are intended for transactional and customer-service purposes. This SMS program is not used for marketing, promotional offers, coupons, lead generation, third-party advertising, or unrelated promotional campaigns.

Message frequency: Message frequency varies based on your reservations and customer-service requests.

Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You can cancel SMS messages at any time by replying STOP. After you reply STOP, we may send a confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Help: For help, reply HELP, call 507-602-2949, or email kkincaid@twincitiesshuttle.com.

Consent not required: SMS consent is not required to purchase shuttle service. If SMS consent is optional on a booking form, you may still complete your booking without agreeing to receive text messages, although we may need to contact you by another method for booking-related service issues.

Privacy: Your mobile phone number and SMS opt-in consent information will not be sold, shared, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes. For more information, please see our Privacy Policy at https://twincitiesshuttle.com/privacy-policy/.

6. User Accounts and Third-Party Integrations

  • If you create an account or use third-party login services to access our services, you are responsible for maintaining the confidentiality of your account information and for all activity under your account.
  • You agree to notify us promptly of any unauthorized account use or suspected security issue.
  • If you use third-party integrations, payment processors, maps, social platforms, or login services, your use of those services may also be governed by their own terms and privacy policies.

7. Privacy and Data Collection

  • We collect and process personal information in accordance with our Privacy Policy, available at https://twincitiesshuttle.com/privacy-policy/.
  • By using our website or booking services, you acknowledge that we may collect and use information as described in our Privacy Policy.

8. Customer Responsibilities

  • You are responsible for providing accurate pickup, drop-off, contact, passenger, luggage, flight, timing, and payment information.
  • You are responsible for being ready at the scheduled pickup time and location.
  • You must notify us promptly if your travel plans, flight details, pickup location, passenger count, or contact information changes.
  • You agree not to use our services for unlawful, unsafe, abusive, fraudulent, or disruptive purposes.

9. Limitation of Liability

  • Our website, booking system, and communications are provided on an “as available” basis. We do not guarantee that the website or booking system will be uninterrupted, error-free, or available at all times.
  • Transportation services may be affected by traffic, weather, road conditions, delays, vehicle availability, customer readiness, airport conditions, and other factors outside our control.
  • To the fullest extent permitted by law, Twin Cities Shuttle is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, booking services, communications, or transportation services.
  • To the fullest extent permitted by law, our total liability for any claim related to a booking will not exceed the amount you paid for the booking giving rise to the claim.

10. Intellectual Property

  • All content on our website, including text, images, logos, graphics, designs, and other materials, is owned by Twin Cities Shuttle or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not copy, reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.

11. Third-Party Services and Links

  • Our website or booking process may link to or use third-party services, including payment processors, booking tools, maps, social media platforms, communication providers, or other service providers.
  • We are not responsible for the content, availability, terms, policies, or practices of third-party services.

12. Suspension or Termination

  • We may suspend, refuse, or terminate access to our website, booking services, or transportation services if we believe these Terms have been violated or if doing so is necessary for safety, legal, operational, payment, fraud-prevention, or service-integrity reasons.
  • You may stop using our website and services at any time.

13. Changes to These Terms

  • We may update these Terms from time to time to reflect changes in our services, technology, operations, or legal requirements.
  • The updated Terms will be posted on this page with a revised “Last Updated” date.
  • Your continued use of our website or services after updated Terms are posted means you accept the updated Terms.

14. Governing Law

  • These Terms are governed by the laws of the State of Minnesota, United States, without regard to conflict-of-law principles.
  • Any disputes arising from these Terms, our website, bookings, communications, or services will be resolved in the state or federal courts located in Minnesota, unless applicable law requires otherwise.

15. Contact Information

If you have any questions about these Terms or our services, please contact us:

Northfield Service Area

Local pickups include Dundas, Waterford, and More

We serve Northfield, Dundas, Waterford, Castle Rock, Hazelwood, Little Chicago, and nearby towns. These count as local pickup/drop-off locations.

For trips to the Twin Cities or Rochester, choose the “Northfield →” option—even if you’re coming from Cannon Falls, Hampton, Elko New Market, Faribault, Stanton, Dennison, Nerstrand, or Cannon City.

We do not offer short-distance local rides within or between these towns.

Pay Locally with Cash or Apps

Local payment options include Zelle, Venmo, and PayPal

Press on the QR codes below if you want to pay with your preferred app.