Northfield Shuttle to MSP, Rochester & Twin Cities | Taxi & Private Rides

Northfield Shuttle to MSP, Rochester & Twin Cities | Taxi & Private Rides

Privacy Policy

Last Updated: May 2026

At Twin Cities Shuttle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, twincitiesshuttle.com, our booking services, and related customer communications. By using our website or booking services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of information when you use our website or booking services:

  • Personal Information: When you make a booking or contact us, we may collect your name, email address, phone number, pickup and drop-off details, passenger count, trip details, flight information if provided, and other information needed to provide shuttle transportation services.
  • Payment Information: If you pay online, payment information is processed securely by our third-party payment processor. We do not store complete credit card numbers on our website.
  • Booking and Service Information: We may collect reservation details, service dates and times, route information, cancellation or schedule-change information, and customer-service communications.
  • SMS / Mobile Information: If you provide your mobile phone number and opt in to receive text messages, we may collect your mobile number, SMS opt-in status, SMS consent records, and SMS communication history related to your booking or customer-service request.
  • Account or Third-Party Login Information: If you create an account or use third-party login services, we may collect information needed to authenticate your identity and provide account access.
  • Usage Data: We may collect information about how you interact with our website, such as IP address, browser type, device information, pages visited, referring pages, and similar technical information. This data may be collected using cookies or similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, manage, and confirm shuttle bookings.
  • To provide transportation services, including pickup, drop-off, scheduling, route coordination, and customer support.
  • To send booking-related communications, including booking confirmations, pickup reminders, schedule updates, delay notices, driver-arrival updates, cancellation confirmations, and customer-service replies.
  • To process payments securely through our payment processor.
  • To respond to questions, support requests, disputes, or service issues.
  • To improve our website, booking process, customer communications, and services.
  • To maintain records for business, tax, legal, accounting, fraud-prevention, and compliance purposes.
  • To comply with applicable laws, regulations, legal processes, and carrier or messaging-industry requirements.

3. SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Twin Cities Shuttle, we may use your number to send transactional booking-related SMS messages. These messages may include booking confirmations, pickup reminders, schedule updates, delay notices, driver-arrival updates, cancellation confirmations, and customer-service replies.

Message frequency varies based on your reservations and support requests. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for help.

SMS consent is not required to purchase shuttle service. If SMS consent is optional on a booking form, you may still complete your booking without agreeing to receive text messages, although we may need to contact you by another method for booking-related service issues.

We do not sell, share, rent, or disclose your mobile phone number or SMS opt-in consent information to third parties or affiliates for their own marketing or promotional purposes. We may share mobile number and SMS consent information only with service providers who help us deliver text messages, operate our communications systems, provide booking services, or comply with legal and carrier requirements.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • With Service Providers: We may share information with third-party service providers who help us operate our business, website, booking system, payment processing, customer communications, SMS delivery, email delivery, hosting, analytics, or related services. These providers are permitted to use information only as needed to provide services to us.
  • With Payment Processors: Payment information may be processed by third-party payment processors such as Stripe or other payment providers. Their use of your information is governed by their own privacy policies and security practices.
  • With Booking, Communication, and Transportation Support Tools: We may use third-party systems to help manage reservations, customer communications, dispatch coordination, and operational messages.
  • For Legal Reasons: We may disclose information if required by law, regulation, subpoena, court order, legal process, or government request, or if we believe disclosure is necessary to protect our rights, customers, business, safety, or property.
  • Business Transfers: If Twin Cities Shuttle is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

For clarity, SMS opt-in consent information and mobile phone numbers will not be sold, shared, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, analyze website usage, improve performance, and support the booking process. Cookies are small data files stored on your device.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website or booking services.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage bookings, resolve disputes, comply with legal obligations, maintain business records, and enforce our agreements. We may retain booking, payment, communication, and compliance records where required or permitted by law.

8. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or a copy of certain personal information we maintain about you.

You may opt out of marketing emails, if any, by following the unsubscribe instructions in those emails. You may opt out of SMS messages at any time by replying STOP. To request help with SMS messages, reply HELP.

To exercise privacy rights or make a privacy-related request, contact us using the information below.

9. Third-Party Links and Services

Our website or booking process may contain links to third-party websites or services, such as payment processors, booking tools, maps, social media platforms, or other service providers. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information to them.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

11. International Users

Twin Cities Shuttle is based in the United States. If you access our website or services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated Privacy Policy will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Northfield Service Area

Local pickups include Dundas, Waterford, and More

We serve Northfield, Dundas, Waterford, Castle Rock, Hazelwood, Little Chicago, and nearby towns. These count as local pickup/drop-off locations.

For trips to the Twin Cities or Rochester, choose the “Northfield →” option—even if you’re coming from Cannon Falls, Hampton, Elko New Market, Faribault, Stanton, Dennison, Nerstrand, or Cannon City.

We do not offer short-distance local rides within or between these towns.

Pay Locally with Cash or Apps

Local payment options include Zelle, Venmo, and PayPal

Press on the QR codes below if you want to pay with your preferred app.